Shipping & Returns
UNTIL FURTHER NOTICE, RUSH ORDERS WILL NOT BE ACCEPTED. SORRY FOR THE INCONVENIENCE.
Special Orders, Deposits, Returns, Available Leathers, Other Charges and Refunds:
** Normal Production Time for Custom Orders is 12 weeks **
A minimum 50% deposit or payment in full is required at the time of one’s order.
Shipping charges apply each time a boot is shipped from or to Russell Moccasin unless pre-authorized in advance by Russell Moccasin. All shipping and taxes, (including all excise, import and export taxes) and all Domestic and International Tariff and/or duty fees or charges are solely the responsibility of the end user under all circumstances.
Russell Moccasin is not responsible for any fees incurred by the end user.
Shipping and handling charges are not refundable.
Available leathers are subject to change without notice.
Prices are subject to change at any time without notice.
Leather and shading can be slightly different from boot to boot.
Russell Moccasin Company Return Policy:
Goods from stock can be returned within 30 days if not satisfactory in fit. They must be unworn and in new condition.
Custom made footwear policy:
When ordering custom made moccasin boots and shoes, be sure to follow the ordering instructions in the catalog or on the website. If the information is properly submitted, a satisfactory fit is achieved. If the first pair made does not fit to your expectations they may be returned for adjustment, remake or refund. If a refund is wanted, custom and special work charges are nonrefundable. Boots or shoes made for the second time are not refundable, but may be returned for adjustments. Boot or shoes made to accomodate your orthotics are nonrefundable. However, if need be they may be sent back for adjustment.
Oversize charges apply to women's size 9 and up, and men's size 12-1/2 and up. Charges run from $9.00-$43.00.
Special last and pattern charges of $20.00-$70.00 for extra wide, bunions, hammer toes, unusual sizes will be applied. If special lasts have to be ordered, the average price is $120.00.
Going on a hunting trip, need boots or shoes in a hurry? For an additional $100.00 per pair, we will ship within 30 working days, Double Rush - 20 working days is walked through the factory for $160.00. Special patterns or build ups may require extra time. All Wisconsin orders are subject to sales tax.