“I just wanted to offer my highest compliments on my recently delivered Sporting Clays Shooting Shoe which you made for me.   I am a tournament skeet shooter in Maryland and have already taken these shoes to a registered shoot and they performed exactly as I wished.  They were comfortable while providing support, tough as they are all leather, and light weight as they are single vamp.  These shoes are perfect and I anticipate ordering more shoes from you in the future.  I would also like to compliment your customer service.  Everybody I have spoken to at Russell has been cordial and helpful to an extreme.  I am gladdened to know that dedication to service is not dead in America as so many cynics state.  My best to you and again my most heartfelt compliments on a superior and well executed product.”

Stephen L. Meyers - Maryland

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"I wanted to express my sincere thanks for your customer service.  My snake boots needed to be altered twice and you did it quickly and with concern.  I received them yesterday and they are great.  We live in an area where there are rattlesnakes so I will use these boots a great deal.  I will gladly recommend your boots and company.  Thank you."
 
Mickey Moret - Montana

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“Thank you for your personal attention to my order for the McIntosh Birdshooter and the Kangaroo Top Chukka. Your 7:30 p.m. phone call, (my time), told me that you were dedicated to customer satisfaction, and the result was the most comfortable footwear I’ve worn in years.
Of course, it was only afterwards in reading of W.C. Russell’s recognition in Shooting Sportsman,that I discovered that you are the President! That made my experience all that more extraordinary. W.C. Russell Moccasin Company and you as its customer-focused president, deserve all the good press and a huge measure of success in the market for your efforts. Thanks again!”

Donald Lindemann

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"Ladies and Gentlemen,

First, my sincere thanks for the extensive personal attention that I received in connection with the recent but first experience with Russell. It is a refreshing experience to actually talk to real people who know their product and how to be honest with a customer. I had at least a dozen personal phone conversations with your folks, many of which originated at your end, to insure that the custom Art Carter chukkas were right the first time, and they were. The fit was perfect and my experience was as reported by others.  It only gets better the harder they are worn. Let Doug know they don't leak."

Charlie Williams --VA

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