Customer Service Testimonials

I just wanted to say thanks for your excellent service and an incredible boot. I ordered my Double Moccasin Bottom Zephyrs in June of this year, and I was unhappy with the first sole selection I made. I called the store and spoke with Ralph and he was extremely helpful in finding the right sole for me. Two weeks later, my boots came in with the new Aspen Gumlite sole. I have worn them every day for four months, and I couldn't be happier with a pair of boots. You've got a lifetime customer! Thanks again."

Luke Addison - Georgia
"Received my South 40 Birdshooters back from you. Awesome resoling job!!! The change to an air-bob sole with the foam midsole made them an even more comfortable to wear than they were originally. I also have two pair of Safari PH boots, a pair of Krymp-a-roo, and a pair of Art Carter Traveling Sportsmen Chukkas. Thanks for producing GREAT quality products!!! No footwear give me the pleasure of wearing comfort like Russell Moccasin boots!!!"

Tim Gardner - Kansas
"I Just wanted to thank you and compliment Russell Moccasin Co. for making good on the Chukka boots that I purchased over 10 years ago. Last week a received my new Knock About boots, where are beautiful and fit perfectly. If you recall, you did my new measurements at the Dallas Safari Club show in January. It was very gratifying that you so readily replaced the Chukkas, which never fit properly, with a new pair of custom made boots--at absolutely no charge to me. This is so rare in this digital age. I was a bit surprised. However, as I am sure you know, word of mouth is the best advertising and I have become a loyal ambassador for Russell Moccasin. Thanks for your integrity as a retailer. Keep up your fine tradition.

Mickey Stuart - Texas
"Thank you very much. I received my boots yesterday and was blown away; not only by the fit but the craftsmanship and customer service is second to none. The Art Carter chukka's are perfect for me to wear at the office and to go from the airplane to dove field without missing a beat. Please pass along my sincere thanks to Susie, her father and the rest of the staff at Russell Moccasin Company. This is my first pair and you have created a customer for life."

Chris Adams - Trek International Safaris
"I feel compelled to write you a note of appreciation. I recently purchased a pair of boots that were too large in the heel. I sent them back for alteration and they were returned promptly with the requested change having beeb performed. Now they fit absolutely perfectly!!!! Kudos to a company that not only provides the most exquisite hand crafted footwear in the world, but backs if up with some of the best customer service in the world. I have multiple pairs of Russell boots and shoes and I will continue be be a loyal customer.

Thomas Roussell, M.D. Nebraska
“I just wanted to offer my highest compliments on my recently delivered Sporting Clays Shooting Shoe which you made for me.   I am a tournament skeet shooter in Maryland and have already taken these shoes to a registered shoot and they performed exactly as I wished.  They were comfortable while providing support, tough as they are all leather, and light weight as they are single vamp.  These shoes are perfect and I anticipate ordering more shoes from you in the future.  I would also like to compliment your customer service.  Everybody I have spoken to at Russell has been cordial and helpful to an extreme.  I am gladdened to know that dedication to service is not dead in America as so many cynics state.  My best to you and again my most heartfelt compliments on a superior and well executed product.”

Stephen L. Meyers - Maryland
"I wanted to express my sincere thanks for your customer service.  My snake boots needed to be altered twice and you did it quickly and with concern.  I received them yesterday and they are great.  We live in an area where there are rattlesnakes so I will use these boots a great deal.  I will gladly recommend your boots and company.  Thank you."
Mickey Moret - Montana

“Thank you for your personal attention to my order for the McIntosh Birdshooter and the Kangaroo Top Chukka. Your 7:30 p.m. phone call, (my time), told me that you were dedicated to customer satisfaction, and the result was the most comfortable footwear I’ve worn in years.
Of course, it was only afterwards in reading of W.C. Russell’s recognition in Shooting Sportsman,that I discovered that you are the President! That made my experience all that more extraordinary. W.C. Russell Moccasin Company and you as its customer-focused president, deserve all the good press and a huge measure of success in the market for your efforts. Thanks again!”

Donald Lindemann
"Ladies and Gentlemen,

First, my sincere thanks for the extensive personal attention that I received in connection with the recent but first experience with Russell. It is a refreshing experience to actually talk to real people who know their product and how to be honest with a customer. I had at least a dozen personal phone conversations with your folks, many of which originated at your end, to insure that the custom Art Carter chukkas were right the first time, and they were. The fit was perfect and my experience was as reported by others.  It only gets better the harder they are worn. Let Doug know they don't leak."

Charlie Williams - Virginia